Support & Help Center

Tap Sign in with Google or Sign in with Apple on the welcome screen. TripTrekr uses your Google or Apple account for secure sign-in, so there's no separate password to set up. Your account is created automatically the first time you sign in.

The Memory Book turns a finished trip into a book you turn — day by day, with your photographs, what you wrote and where you went. Open it with Relive this trip on a finished trip, or from Settings → My Trips on any trip in the list. It's part of Pro; the Trip Story — the same trip told back to you as a scrolling summary — is free and stays free.

Everyone on a trip gets their own book, and photos you add to it are private. Pictures you add while reliving are stored against your account and are never added to the shared trip — nobody else on it can see them, including whoever created the trip. So five families can plan one holiday together and each come away with a keepsake of their own. Your book shows your pictures alongside the trip's own, so it's never empty just because you weren't the one adding photos.

Photos you put on a stop are different: those are pictures of a place, they set that stop's cover, and they stay shared with everyone on the trip — that's what the timeline, the map and a published trip show.

A page holds three photographs and a day holds three pages. If a day has more, the last page says how many more there are — nothing is deleted, and every photo is still on the trip, in the Trip Story and on the map. Printing is not available yet: nothing is ordered and nothing ships.

Open Settings → Import Bookings → Google Calendar sync and tap Connect Google Calendar. TripTrekr requests read-only access and imports reservation events (flights, hotels, and similar) that Google adds to your calendar automatically from your emails. We never edit or delete your calendar.

You can disconnect at any time from within the app, or revoke access from your Google Account permissions.

Yes. Open Settings → Import Bookings → Email forwarding to see your personal forwarding address. Forward a flight, hotel, or other confirmation email to it and TripTrekr reads the details and turns it into a booking. New imports appear in Settings as bookings ready to review — approve, edit, or dismiss each one before it's added to your trip.

On the Expenses tab, add an expense with the amount, who paid, and which members it's split between. TripTrekr supports groups and multiple currencies, then shows a clear "who owes who" summary so you can settle up in a tap. Switch to the split view to see the breakdown per member.

From your trip, tap Share trip and invite people by email, link, or QR code. Each member gets a role — Organizer (co-manager: trip details, the whole itinerary, expense groups and settle-up, and inviting or removing members) or Contributor (sees everything, adds stops and expenses, and edits or deletes only their own) — so you control who can change what. Link access, publishing to the community, and deleting the trip stay with you as the owner.

A share link on its own doesn't let anyone in. It lasts 48 hours and lets someone request access; you'll get a notification, an email, and — if trip alerts are on — a push. Each one opens your trip's Share sheet at Pending requests, where you approve or decline. Creating a link is a deliberate tap, and a trip has one live link at a time, so making a new one replaces the old.

The free plan includes 3 invitees per trip; upgrading to Pro lets you invite your whole crew.

Share & Plan is different from inviting someone to your trip: opening a shared trip's link lets you fork its itinerary into a brand-new trip of your own, so you can plan the same route for your own dates.

It's your own editable copy — you never see or change the owner's live trip or their expenses.

On the Plan tab, open Price watch and tap Track a fare. Enter your route, dates, and travelers, and TripTrekr will keep an eye on the price and notify you when it drops. Prices come from third-party flight providers and are estimates — always confirm the final price with the airline or booking site before purchasing.

First, make sure you're signed in with the same Google account and have a working internet connection. Then try:

• Pull to refresh, or fully close and reopen the app.
• Confirm you're viewing the correct trip.
• Update to the latest version from the App Store.

If it still isn't working, email contact@triptrekr.com with your device model, iOS version, and a short description — we'll dig in.

Yes — trips you've already opened stay available without a connection, so your itinerary, bookings, and expenses are there mid-flight or off the grid. Features that need the network (search, AI suggestions, live fares, sync) pause and pick up automatically when you're back online. Changes you make offline sync once you reconnect.

On iPhone and iPad you can also save the map itself. Open your trip's Map tab and tap Save offline: a slider widens the area beyond your stops and shows the exact download size before anything downloads. Once it's saved, the map opens fitted to that area with no connection at all, and stays pannable with your stops on it.

Push notifications are off until you turn them on. On iPhone or iPad, open Settings → Notifications in TripTrekr and switch on Trip alerts. That tap is what asks iOS for permission — we don't ask on first launch, because iOS only offers that prompt once and a reflexive "Don't Allow" is hard to undo.

If you tapped Don't Allow earlier, iOS won't ask again: enable TripTrekr under the iOS Settings app → Notifications, then switch Trip alerts on again.

You'll be notified when someone invites you to a trip, requests access to yours, or approves your request — and when a fare you're watching moves. Every one of those is also waiting in the in-app inbox behind your profile picture, so nothing is lost if alerts are off. Push is the same notification delivered twice, never a second one.

With TripTrekr installed, a shared trip link should open the app on that trip. Some apps — Instagram and Gmail in particular — open links in their own built-in browser, which never hands them to the app. When that happens, tap Open in the TripTrekr app at the top of the page, or open the link from Safari or Chrome instead.

On a brand-new install, iOS can take a few moments to verify the link before it starts opening the app. Only trip links behave this way — signing in with Google and the rest of the website stay in the browser on purpose.

Yes. Open a trip and switch the timeline from List to Map. Every stop is a pin in its day's color, numbered in visit order and joined by your route, with a car, plane, or train marker on each leg. Tap a pin to zoom to it.

If a stop lands in the wrong place — some venue names match a namesake on the other side of the world — tap it and choose Fix location. Your correction sticks and nothing overwrites it later. Anything we couldn't place at all is listed under Not on the map yet rather than quietly dropped.

Yes — open any stop on your itinerary and add your own picture. It replaces whatever we found online, everywhere that stop appears: the timeline card, its map pin, and the details sheet. A stop we couldn't find a photo for invites you to add one.

Photos are shrunk on your device before they upload, which also removes the location and camera data the file carries — a photo taken indoors records where that room is, and trip photos are visible to everyone you share the trip with.